The OWNER of the website is committed to protecting the privacy of users who access this website and/or any of its services. By using the website and/or any of the services offered by the OWNER, the User agrees to the provisions contained in this Privacy Policy.
Please note that although there may be links from our website to other websites, this Privacy Policy does not apply to the websites of other companies or organizations to which this website may be redirected. The OWNER does not control the content of third-party websites and assumes no responsibility for their content or privacy policies, as indicated in our Legal Notice.
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR) and the Spanish Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we provide the following information regarding the processing of your personal data:
Who is responsible for processing your data?
The data controller is Agencia de Apartamentos Rocamaura, S.L., with CIF B17098898 and registered office at C/ de la Devesa, 2, CP 17258, L’Estartit (hereinafter, "Agencia de Apartamentos Rocamaura, S.L.").
Our contact details are provided in the Legal Notice on this website.
Principles Applied to Personal Information
In processing personal data, Agencia de Apartamentos Rocamaura, S.L. will apply the following principles in accordance with data protection regulations:
- Lawfulness, fairness, and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes, which we will inform you of with full transparency.
- Data minimization: We will only request data strictly necessary for the intended purposes.
- Storage limitation: Data will only be kept for as long as necessary to fulfill the purposes of the processing. We will inform you of the specific retention periods and periodically review inactive records for deletion.
- Integrity and confidentiality: Your data will be processed to ensure adequate security and confidentiality, with necessary precautions taken to prevent unauthorized access or misuse by third parties.
For what purpose do we process your personal data?
With your consent or in line with legitimate interests, Agencia de Apartamentos Rocamaura, S.L. may process your data for the following purposes:
- Responding to calls, emails, or inquiries from clients and users.
- Managing, executing, and billing reservations made through the established channels.
- Sending commercial communications regarding contracted services and keeping you informed about updates and offers of interest related to new products and/or services.
- Handling complaints or claims filed with the company.
How long will we keep your data?
Personal data provided by the User will be retained as long as the relationship and/or contract between the User and Agencia de Apartamentos Rocamaura, S.L. remains active. Once the relationship ends, data will be blocked until applicable retention periods expire.
If you have provided your consent for processing, your data will be retained until you request its deletion, at which point it will be blocked until applicable retention periods expire.
What is the legal basis for processing your data?
The legal basis for processing your data is your freely given consent, indicated by checking the acceptance boxes in our data collection forms (Art. 6.1.a GDPR).
Processing may also be necessary for the execution of a contract in which you are a party, compliance with legal obligations (Art. 6.1.c GDPR), or legitimate interests as specified.
Who will receive your data?
Data may be shared with:
- Public administrations (tax authorities, social security, municipalities, courts, etc.) when legally required.
- Service providers, acting as data processors, involved in contract management (e.g., financial entities, fraud prevention services, technology providers, logistics companies, etc.).
- Marketing and advertising collaborators only if you have expressly consented.
- All third parties must demonstrate sufficient safeguards to protect your data.
What are your rights when you provide us with your data?
Every individual has the right to obtain confirmation as to whether we are processing personal data concerning them. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where applicable, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, the data subject has the right to request the limitation of the processing of their data, in which case we will only retain them for the exercise or defense of claims.
In specific situations and for reasons related to their particular situation, the data subjects may object to the processing of their data. In such cases, Agencia de Apartamentos Rocamaura, S.L. will cease to process the data, except for compelling legitimate reasons or the exercise or defense of possible claims.
In any of the aforementioned cases, Agencia de Apartamentos Rocamaura, S.L. will communicate any rectification or deletion of personal data, as well as any limitation of processing carried out, to each of the recipients to whom the personal data has been disclosed, unless this proves impossible or involves a disproportionate effort. If the data subject so requests, Agencia de Apartamentos Rocamaura, S.L. will inform them about those recipients.
Furthermore, the data subject has the right to receive their personal data, which they have provided to Agencia de Apartamentos Rocamaura, S.L., in a structured, commonly used, and machine-readable format and to transmit it to another controller when the processing is based on consent or a contract and is carried out by automated means.
The data subject has the right to object at any time, for reasons related to their particular situation, to their personal data being processed based on public interest or legitimate interest by Agencia de Apartamentos Rocamaura, S.L. or a third party, including profiling, so that Agencia de Apartamentos Rocamaura, S.L. ceases to process the personal data unless it demonstrates compelling legitimate grounds for the processing that override the interests, rights, and freedoms of the data subject, or for the establishment, exercise, or defense of legal claims.
Likewise, the data subject has the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning them or significantly affects them, unless this decision is necessary for the performance or conclusion of a contract with Agencia de Apartamentos Rocamaura, S.L., is authorized by European or national legislation, or is based on the explicit consent of the data subject.
Finally, the data subject has the right to lodge a complaint with the relevant data protection authorities.
Third-party data
In cases where the data subject has provided personal data of third parties, they guarantee that the data has been lawfully collected and that they have informed the affected individuals about the processing of their data. The data subject is responsible for obtaining consent from the affected parties for the collection and processing of their personal data by Agencia de Apartamentos Rocamaura, S.L. and the recipients included in this Privacy Policy.
How can you exercise your rights?
The aforementioned rights of access, rectification, deletion, objection, portability, and restriction, as well as the right not to be subject to automated individual decisions, can be exercised by sending a written request with a copy of your ID to the following email address: alquileres@agenciarocamaura.com.
How did we obtain your data?
The personal data processed by Agencia de Apartamentos Rocamaura, S.L. originates from the data collection forms implemented on our website.
You, as the user, guarantee that the personal data provided is accurate and are responsible for communicating any modifications. The data required in fields marked with an asterisk (*) are mandatory for providing the requested service.
What data do we process?
The categories of data we may process include:
- Identification data (name, surname, NIF/DNI, address, phone number).
- Personal characteristics (date of birth, age).
- Financial data (bank card details used for reservation payments).
- Booking and cancellation data (transactions of goods and services received by the data subject).
- Commercial information (subscription to newsletters).
- Any other personal data necessary for the correct execution of the relationship between the data subject and Agencia de Apartamentos Rocamaura, S.L..
Refusal by the data subject to provide certain data could hinder the development of the relationship between the data subject and Agencia de Apartamentos Rocamaura, S.L., thereby affecting the provision of services by the company.
If the data subject has any questions regarding this section, they should contact Agencia de Apartamentos Rocamaura, S.L. using the contact details provided in the “Data Controller” section.
Do we use cookies?
We use cookies during navigation on our website with the user’s informed consent. Users can configure their browser to be alerted about the use of cookies and to disable their use. For more information, please visit our Cookie Policy.
What security measures do we apply?
We apply the security measures established in Article 32 of the GDPR. We have adopted the necessary measures to guarantee an appropriate level of security for the risks associated with the data processing we carry out, with mechanisms that allow us to ensure the confidentiality, integrity, availability, and resilience of the processing systems and services.
Some of these measures include:
- Informing staff about data processing policies.
- Performing regular backup copies.
- Controlling access to data.
- Regular processes for verification, evaluation, and assessment.
Modifications to our Privacy Policy
Occasionally, Agencia de Apartamentos Rocamaura, S.L. may make modifications and corrections to its Privacy Policy. Please check this section regularly to stay informed about changes and how they may affect you.