Terms and conditions

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BOOKING TERMS


  • To book an apartment or house with us, please enter your holiday period and check availability.

  • For reservations, you have to fill in our form and send it to us. After receiving the confirmation of pre booking you will have to pay a down payment of 30% of the total, either by bank transfer or by credit card (VISA / MASTERCARD). Payment of 30 % automatically means acceptance of our conditions. We will send you a confirmation of the price, of the reserved property. You will have to pay the rest on arrival.

  • If you have to cancel your booking, cancellation charges will have up to 1 month before arrival. If cancelled between 30 and 7 days before arrival, the 50% of the total will be charged. Bookings cancelled after 7 days before arrival, will pay the total amount of the rent. We recommend that you purchase insurance so you can claim this amount if the cancellation is due to illness.

  • If for reasons beyond our control, Agencia de Apartamentos Rocamaura SL has to cancel or change your reservation, we will notify you immediately. In this case, we will offer you an alternative of similar property or refund the total paid.

  • Sheets and a set of bathroom towels are supplied according to the number of people. We also deliver tablecloth, and napkins. In Centremar apartments cleaning is included with a change of sheets and towels every 3 days. In the other apartments / house, for bookings of more than a week there is a change of clothing. This service is free for a full week bookings. We will notify the changeover day, and please have prepared the laundry for change. We do not supply beach towels.

  • We have a rooms cleaning service from 8:00 to 20:00 Hrs

  • Pets are welcome with advance notice. You have to pay a fee on arrival.

  • The key collection address for all our properties is always at the reception of Centremar apartments, C / Devesa 2 , 17258 L' Estartit . Tel: 0034 - 972 750 770. Check in is from 17.00h but if you arrive before, please let us know and we will try to make your apartment ready for your arrival. Also, we ask to leave the property at 10:00 am the day of departure. We try to be flexible with these times, but we can not guarantee anything, so please consult us before.

  • Reception opens daily from 9:00 to 13:00 and 16:00 to 20:00.

  • Please notify our office immediately of any problem or claim and we will try to fix it as soon as possible. If we have not been notified in writing, no claim will be accepted after your departure.

  • During your stay, we reserve the right to enter the property for maintenance or for delivery and collection of clothes.

  • In the event of a failure of electricity, water or other services due to circumstances beyond our control, it can be not considered Agencia de Apartamentos Rocamaura SL as responsible.

  • Tourist tax: € 0.50 per person / day over 16 years (max. 7 nights) in Centremar and € 0.90 per person / day in the rest of the accommodations. The fee will have to be paid when the keys are collected along with the rest amount of the apartment / house rental.

  • We also ask you on your arrival, to have prepared all IDENTITY DOCUMENTS or passports of all the occupants of the apartment / house to register, and comply with regulations.